Privacy Policy
Last updated: July 2026
West Hartford Chimney Repair (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you use our website or request a service, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly, including:
- Contact information (name, address, phone number, email) when you request an estimate, book a service, or send us a message.
- Service details you share, such as your chimney concern, home information, or photos submitted for a virtual assessment.
- Payment and financing information when you pay for services (processed by our payment or financing partner, such as Synchrony).
We also collect limited technical data automatically when you visit our site, including IP address, browser type, device information, and pages viewed. We use this for analytics and to improve the site.
How We Use Your Information
- To respond to inquiries and provide estimates.
- To schedule, perform, and follow up on chimney and masonry services.
- To process payments and, where applicable, connect you with our financing partner.
- To send service reminders and, if you opt in, marketing information.
- To comply with legal, tax, and safety-record obligations.
How We Share Your Information
We do not sell your personal information. We share it only with:
- Trusted service providers who help us run the business (scheduling software, payment processors, analytics providers).
- Synchrony, if you apply for financing through them.
- Government or legal authorities where required by law.
Cookies
Our site uses cookies and similar technologies for essential functionality and to measure site performance. You can disable cookies in your browser, though some parts of the site may not work correctly.
Data Retention
We keep customer records for as long as needed to service your account and meet legal, tax, and insurance obligations, generally seven years for service records.
Your Choices
- You may request a copy of your personal information, or ask us to correct or delete it, by contacting us at the email or phone number below.
- You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
Children
Our services are not directed to children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date will change when we do.
Contact
Questions about this policy? Reach us at:
West Hartford Chimney Repair
West Hartford, CT 06110-1901
Phone: (860) 305-5234
Email: info@westhartfordchimneyrepair.com